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#186



Over the years, I've come across a couple service providers who wouldn't admit something was wrong with their DNS. Not naming names, because they are a litigious bunch. They'll blame the problem on any number of things. It's your firewall. You have something set wrong. The Playstation Network is blocking us; we don't know why. (Conversely, the Playstation Network will blame any problems they're having on your service provider.) I'm not sure what goes on in meetings when something like this happens, but I picture it looking something like this.



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KimonosTownhouse.com


Comments

( 26 comments — Leave a comment )
kittencuffs
Sep. 28th, 2009 05:47 am (UTC)
I think you're absolutely right!
hyena_says_rawr
Sep. 28th, 2009 06:08 am (UTC)
Hopefully Minty's food doesn't get laced with cayenne in order to thwart the lunch thief.
kimonos_house
Sep. 28th, 2009 06:10 am (UTC)
I'm pretty sure whoever wrote the note is lacing their own food. ;)
roycalbeck
Sep. 28th, 2009 06:59 am (UTC)
I've worked ISP jobs since the days of dialup.

Yes. No joke whatsoever. These meeting DO take place.

I have been ordered on at least three occasions not to reveal issues with equipment on our side, and to troubleshoot everything else instead. In these cases, there was no fix at all (could not, for example, give an alternate DNS address).

Customers were told that if they still had problems, to call back, and we knew this would mean the lines would jam with busy signals.

The fact is, public knowledge of an authentic outage would have negatively impacted stock value.
kimonos_house
Sep. 28th, 2009 03:58 pm (UTC)
And here, I worried I was cynical and paranoid. :P
banglesau
Sep. 28th, 2009 07:21 am (UTC)
Our ISP likes to blame the backhaul ( I think thats what its called) its great for them because since they don't own it, they can't fix it.

This is what happens when a country had only ONE telephone provider until the govt. sold it, now all the other companies have to pay to use thier infrastrucure and get to blame that when things are broken.

I just hope that I get awesome internet when I move to Seattle.
hotclaws
Sep. 28th, 2009 09:49 am (UTC)
I worked for a phone service provider and yes, our meetings were just like that.
caiteydid
Sep. 28th, 2009 10:54 am (UTC)
Actually, I have a friend who works for a satellite company, and they were told exactly this one day when their system broke. Don't tell the customer anything is wrong, check everything else first. If forced to admit anything was wrong, they were to say that a system had been taken down for routine maintenance, and would be back up in an hour.

It took them 2 or 3 days to fix the problem...
kwsapphire
Sep. 28th, 2009 10:56 am (UTC)
Having worked in a lot of customer service, they don't ever tell the phone reps not to tell the customer what's wrong. They just don't tell the REPS what's wrong, they just say "Some users may be experiencing some issues and we're looking into it" and that's all the reps have to go on when the customers call in.

There's also a "call flow", and you're supposed to give the customer the next step in the process, then try to get whatever information (like signing up family or whatever) out of them or try to get them to upgrade their service, then kick them off the phone to fend for themselves so you can take the next call. I kid you not, it's not about customer service, it's about getting customers off the phone. Which is why I've ended up quitting all of my customer service jobs (except one), because almost all call centers are like that. I disobeyed and actually solved peoples' problems, and refused to up-sell anything, so I was always getting written up. (And at one place, despite having a 95% solve rate and a 98% satisfaction rate, I was in trouble because my average handle time was 16 minutes instead of 12 minutes ... even though I usually fixed peoples' problems so they wouldn't be calling back. LAME!)

Edit: Wow, lots of people saying they've had these meetings. Amazing that they've worked in places where the management actually talks to the reps. Of course, most of the call centers I've worked at have had hundreds or thousands of employees, so meetings like this just don't happen anyway. At most the supervisors gather their reps in one aisle and have a chat with them.

Edited at 2009-09-28 10:57 am (UTC)
ionicaq
Sep. 28th, 2009 01:47 pm (UTC)
You still have this up on the voting page: "Notice 8 July 2009—It appears that Photo Web Comics is having security issues again. The site is still up, which is why the button on this page still displays. It is probably not safe to visit, however. Updates will be posted here as the situation changes."

But it seems that it's up, or at least not generating any error messages for me this morning.
kimonos_house
Sep. 28th, 2009 03:49 pm (UTC)
Google is still giving me the warning when I visit the page. Until the analytic changes, the warning will stay up. The last thing I want to do is put my readers' systems at risk.
tyreenya
Sep. 28th, 2009 05:21 pm (UTC)
"Dear Lunch Thief, I'm lacing random items with Cayenne"

LOL OMG, especially funny since there has been a lunch thief at work lately. I am so using this next time it happens to me XD
kimonos_house
Sep. 28th, 2009 08:03 pm (UTC)
I think just about every workplace has a lunch thief. :P

Hey! I believe I still owe you an Easter Egg Hunt prize. I never heard back from you. I doubt you'd want the candy, but there's still an egg with a toy that has your name on it.
tyreenya
Sep. 29th, 2009 05:02 am (UTC)
ooooooh, you do? Awesome! O.o It must've been shortly after I lost my net access or something of some sort. I remember doing the contest, but haven't heard anything after it (I think I was moving then anyway...)

LOL I'll still take the candy, its probably still good. XD Just let me know where to send my address, or poke me at aimee at skee dot net Thanks for remembering me! ^.^
stripenfoxen
Sep. 28th, 2009 07:04 pm (UTC)
I'll just bet this is what goes on whenever Sympatico [my ISP] poops on me [read: can't connect with the browsers, but IMs are not affected].

And why they insist upon sending me over to customer service when I want a technical answer for the problem.

That is, whenever I call them, that is.

Most of the time I grit my teeth and hope it's short-lived.

[Moral of the tale: Mothers, don't let your kids grow up to be Sympatico users.]
orca5094
Sep. 28th, 2009 11:09 pm (UTC)
Omg, LOVE the note on the board to the lunch thief!! XD
musewrangler
Sep. 28th, 2009 11:41 pm (UTC)
The comic is funny, but the comments confirming that these meetings actually happen are both funny and disturbing. ^_^
kimonos_house
Sep. 29th, 2009 12:31 am (UTC)
I wasn't expecting so many of those comments!
sailorangei
Sep. 30th, 2009 05:33 am (UTC)
Hello, miss Minty!

When I saw this I thought of you, and have been linking your Hugh Jackman Pony to the two people who mentioned it.

http://www.accesshollywood.com/guy-candy-hugh-jackman_gallery_359/2
kimonos_house
Sep. 30th, 2009 06:09 am (UTC)
OMG, that is hysterical!
musewrangler
Sep. 30th, 2009 12:47 pm (UTC)
OMG, thanks for linking me! I hadn't seen that. :D
sailorangei
Oct. 1st, 2009 02:33 am (UTC)
It would be a travesty if you never saw it! XD

How are you? Your customs are missed. Someone was IDing a custom of yours on the Arena and was wondering where you went. Has your eye problem gotten better?
musewrangler
Oct. 1st, 2009 03:55 am (UTC)
Aw, thanks. ^_^ My eyes still get strained from time to time, but I've gotten a lot better at managing the vertigo and other symptoms. I still miss customizing sometimes, but I'm pretty much focused on Mint Conspiracy these days.
sailorangei
Oct. 1st, 2009 03:58 am (UTC)
Aww, cute widdle woobity things! *makes baby noises at the screen!*

<3
sailorangei
Oct. 2nd, 2009 05:09 am (UTC)
Hilary DePiano posted this on her Pony twitter, too:

http://dlisted.com/node/34114/images/spl129286_019.jpg

I like her description XD

"Believe it or not, I found an even better Hugh Jackman/My Little Pony picture. He's all, what is this silly thing?"
musewrangler
Oct. 2nd, 2009 03:02 pm (UTC)
Oh man! His bemused expression brings back happy stage door memories for me. :D
( 26 comments — Leave a comment )

Kimono's Townhouse

Kimono's Townhouse is copyright Dava Butler. My Little Pony and all related characters, including Kimono and Minty, are copyright of Hasbro, Inc. All other characters are copyright of their respective owners. This site has no affiliation with Hasbro, and no infringement of its properties is intended.



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