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Over the years, I've come across a couple service providers who wouldn't admit something was wrong with their DNS. Not naming names, because they are a litigious bunch. They'll blame the problem on any number of things. It's your firewall. You have something set wrong. The Playstation Network is blocking us; we don't know why. (Conversely, the Playstation Network will blame any problems they're having on your service provider.) I'm not sure what goes on in meetings when something like this happens, but I picture it looking something like this.

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Sep. 28th, 2009 06:59 am (UTC)
I've worked ISP jobs since the days of dialup.

Yes. No joke whatsoever. These meeting DO take place.

I have been ordered on at least three occasions not to reveal issues with equipment on our side, and to troubleshoot everything else instead. In these cases, there was no fix at all (could not, for example, give an alternate DNS address).

Customers were told that if they still had problems, to call back, and we knew this would mean the lines would jam with busy signals.

The fact is, public knowledge of an authentic outage would have negatively impacted stock value.
Sep. 28th, 2009 03:58 pm (UTC)
And here, I worried I was cynical and paranoid. :P

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