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#186



Over the years, I've come across a couple service providers who wouldn't admit something was wrong with their DNS. Not naming names, because they are a litigious bunch. They'll blame the problem on any number of things. It's your firewall. You have something set wrong. The Playstation Network is blocking us; we don't know why. (Conversely, the Playstation Network will blame any problems they're having on your service provider.) I'm not sure what goes on in meetings when something like this happens, but I picture it looking something like this.



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caiteydid
Sep. 28th, 2009 10:54 am (UTC)
Actually, I have a friend who works for a satellite company, and they were told exactly this one day when their system broke. Don't tell the customer anything is wrong, check everything else first. If forced to admit anything was wrong, they were to say that a system had been taken down for routine maintenance, and would be back up in an hour.

It took them 2 or 3 days to fix the problem...

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